Returns & Exchanges

Due to the perishable nature of our sweets, Lolli and Pops does not accept returns on food items to ensure total safety and freshness for all customers. If your order arrives damaged or incorrect, please reach out to our team within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your treats for any signs of shipping damage or missing items from your order confirmation.

• 2.
  Contact Support

  Email our customer care team with your order number and clear photos of the damaged products or packaging to initiate a claim.

• 3.
  Claim Review

  Our quality assurance team will review your request within 48 hours to determine eligibility for a refund, credit, or replacement.

• 4.
  Resolution

  Once approved, we will process your replacement shipment or issue a digital gift card to your email address immediately.